Unfortunately, we do not offer international shipping at this time.

Shipping typically takes 5-10 business days.

First, check with neighbors in case of a mistaken delivery. Or wait a bit, as it may arrive later the same day. If not, contact our customer service (hello@mail-betterbiom.com) for assistance. We're here to help!

Yes, you can as long as the order is not yet fulfilled! Just coordinate with our customer service (hello@mail-betterbio.com) and we'll assist you in updating your shipping address.

Contact our customer support team (hello@mail-betterbiom.com) right away for assistance. We're here to help!

If you receive the wrong item or a defective product, please contact our customer service (hello@mail-betterbiom.com) immediately for assistance.

No, you don't need to return the damaged-in-transit item for sanitary purposes.

No, you cannot exchange an order for a different item after it has been processed.

It usually takes 3–7 days upon approval of the request for replacement.

Contact customer service at hello@mail-betterbiom.com, as we can help you find your replacement order.

Refunds typically take some time for your bank or credit card company to process and post. Please be patient as the exact duration can vary depending on the vendor.

If more than 15 business days have passed since we've approved your return, please get in touch with us at hello@mail-betterbiom.com. We'll investigate and assist you further.

Yes. The payment method used will be the payment method returned on.

Yes, you can cancel your subscription and there's no fee.

You can reactivate a previously canceled subscription 1 of 2 ways.

1. Click on "Subscriptions" in the footer of the website to log in to the subscription portal where you can reactivate your subscription.

2. Checkout like normal and make your purchase a recurring subscription. This will not reactivate a create a new subscription. It will create a new subscription.

Yes, you can change your subscription preferences, including delivery frequency and products, even after your subscription is active.

Creating a user account offers benefits such as faster checkout, order tracking, personalized recommendations, and exclusive offers.

Yes, you can usually change the items in your subscription by logging into your account and updating your choices.

Yes, you can recommend our products to your patients as a dentist. We also offer bulk purchasing options for dental clinics. For more information, please reach out to our customer service team (hello@mail-betterbiom.com).

Yes, you can collaborate with our company as a dentist. Feel free to reach out (hello@mail-betterbiom.com) to discuss potential collaborations.

Yes! We have a variety of ways we work with creators like you. Please see our Work With Us page for more information.

You can contact our customer support team through our website's "Contact Us" page. Alternatively, you can send us an email at hello@mail-betterbiom.com.

You can reach us at hello@mail-betterbiom.com Monday thru Friday from 9am - 6pm EST.

Yes, you can contact us for help with product inquiries, including features, usage, and compatibility.

We aim to respond to inquiries within the same day, Monday to Friday, 8:00 a.m. to 5:00 p.m., but response times may vary depending on the volume of requests.

If you encounter issues with your order or shipment, please get in touch with us at hello@mail-betterbiom.com, and we'll assist in resolving the issue.

We welcome feedback and suggestions. Contact us at hello@mail-betterbiom.com or check our website for a dedicated feedback form.

If you haven't received a response within our estimated timeframe, please check your spam folder and contact us again if necessary.

We take data security seriously and follow strict privacy policies. Your information is treated with the utmost care.

If your inquiry is unique or not covered in the FAQs, please contact us, and we'll do our best to assist you with your specific question or concern.

You can contact us for reselling or becoming a product affiliate through emails at hello@mail-betterbiom.com.

No, it is not necessary to rinse after brushing with NOBS Toothpaste Tablets. Whether you do or not is up to your personal preference.

Yes, NOBS Toothpaste Tablets are safe for sensitive teeth and dental work like braces and dental implants.

Don't worry - NOBS is actually safe to be swallowed! Just be aware that you may experience a bit of gas due to the xylitol.

Yes, NOBS Toothpaste Tablets are environmentally friendly. In fact, they're zero-waste and come in plastic-free, reusable glass jars.

Yes, you can use NOBS Toothpaste Tablets as a permanent replacement for regular toothpaste.

The hair-like fibers on the tablets come from menthol crystallization due to temperature changes. They're safe, and you can shake the jar gently at room temperature to remove them.

No, children that cannot safely chew and spit should use our NOBS Jr. Kids Toothpaste instead of our toothpaste tablets.

To keep NOBS Toothpaste Tablets fresh, store them in a cool, dry place, away from moisture.

All biöm formulas are proudly made adhering to US FDA regulations in compliant facilities.

Yes, you can subscribe to NOBS Toothpaste Tablets for automatic deliveries and avoid the hassle of ordering each time.

NOBS Toothpaste Tablets are made with naturally occurring sweeteners like xylitol and licorice root.

No, NOBS Toothpaste Tablets do not contain fluoride. Instead, they contain nano hydroxyapatite, a safe and effective alternative to fluoride.

NOBS Toothpaste Tablets contain 5% nano hydroxyapatite.

We chose 5% nano hydroxyapatite with rod-shaped particles to avoid aggregation and maintain quality. Studies suggest that 5% nano hydroxyapatite is more effective than 10% nHA due to increased bioavailability.

For best results, you should brush with NOBS Toothpaste Tablets twice a day for two minutes each.

To keep your NOBS Toothpaste Tablets fresh, keep the glass jar covered when not in use. Further, keep your NOBS in a cool, dry place to prevent them from melting.

Occasionally, shipping handlers can be rough with packages which can cause some tablets to become powder. No worries, the powder is still safe to use! However, if you're unhappy with your order, please reach out to our customer care team at hello@mail-betterbiom.com, and we'll make it right.

The only legitimate places to purchase NOBS are through our TikTok Shop "Better Biom", through our Amazon store "Better Biom", through our Amazon brand "biöm", through Facebook and IG Shop, and our website. If you purchased through a different store on any of these platforms or a different platform altogether, you purchased a counterfeit. In this case, we recommend requesting a refund and reporting the counterfeit company as fraud. If you have any questions about whether the NOBS Toothpaste Tablets you received are real, please contact our customer care team at hello@mail-betterbiom.com.

NOBS JR. Kids Toothpaste is suitable for children once their teeth begin to grow, which is usually around the age of one.

No, it is not necessary to rinse after brushing with NOBS JR. Kids Toothpaste

Yes, NOBS JR. Kids Toothpaste is safe if swallowed. It might taste great, but try not to make it a habit!

Your child should brush with NOBS Jr. Kids Toothpaste at least twice per day for two minutes each for best results.

No, NOBS Jr. Kids Toothpaste is a fluoride-free toothpaste that contains nano hydroxyapatite, a safe and effective alternative to fluoride.

No artificial sweeteners or flavors! Our toothpaste has a natural berry bubblegum flavor with naturally occuring sweeteners like xylitol and stevia for a healthy and tasty option.

For optimal results, use Swish Mouthwash everyday alongside a routine of brushing, flossing, and tongue scraping.

Yes, Swish Mouthwash is alcohol-free and is packed with natural herbs to freshen your mouth without any harmful side effects.

It's safe to use because it's food-grade and not harmful. Some orders have had seal issues due to heat and turbulence of transit.

You should use mouthwash after brushing as the last step of your oral care routine or as a midday pick-me-up.

Yes, SWISH Mouthwash is safe for kids as long as they can safely gargle and spit.

No, you do not need to dilute SWISH Mouthwash with water.

No, you do not need to rinse your mouth after rinsing with SWISH Moutwash.

Yes, you can use SWISH Mouthwash if you have sensitive teeth. In fact, it was specifically made with you in mind, so give it a try!

You should gargle with SWISH Mouthwash for about 30-60 seconds for best results.

Anyone that can properly use tongue scrapers without the risk of choking can benefit from using them.

To use SWIPE Tongue Scrapers, extend your tongue, gently scrape from back to front, rinse the scraper, and repeat 5-10 times. Finish by rinsing your mouth and cleaning the scraper.

For best results, use SWIPE Tongue Scrapers daily.

Yes, SWIPE Tongue Scrapers can help reduce bad breath effectively by removing odor-causing bacteria from the tongue's surface.

You should rinse and scrub with a toothbrush and toothpaste, disinfect with mouthwash or boiling water, and ensure it's completely dry before storage.

A tongue scraper is a dental tool designed to remove bacteria, debris, and buildup from the surface of the tongue. It helps improve oral hygiene, reduce bad breath, and enhance the overall cleanliness of your mouth.

Ideally, tongue scraping should happen before you brush your teeth. After brushing your teeth, you should brush your tongue.

No, our SWIPE Tongue Scrapers are rust-proof and made from 100% stainless steel.

No, SWIPE Tongue Scrapers do not need to be replaced every month. You can continue using them until they show signs of wear or damage.

Kids can use tongue scrapers as needed, but it's best to supervise them during the process, especially if they are young.

Tongue scraping is safe for everyone above 5 years old.

For sanitation's sake, please keep it to one tongue scraper per person.

You should wear Prism Whitening Strips for 30-60 minutes during each application.

Yes, it's normal to feel sensitivity when using whitening strips. If it gets too uncomfortable, stop using them. Brush with NOBS Toothpaste Tablets, don't rinse immediately after, and consider over-the-counter pain relievers like ibuprofen or acetaminophen. This sensitivity is temporary and should improve within a few days after you stop using the strips.

No, we don't recommend using Prism Whitening Strips if you have braces or clear aligners since this will keep the strips from getting to your teeth. However, if you wear a night time retainer, it is fine to use Prism Whitening Strips. Just be sure to take out the retainer prior to placing the strips!

Gently peel them off your teeth and dispose of them after use.

Whitening strips should be used once a year.

No, whitening strips are not suitable for children.

Silk Dental Floss includes 82 feet of eucalyptus and nigella sativa infused floss.

Our silk isn't flavored—it has a soothing eucalyptus aroma.